Membership Questions

Passwords
Logging In
  • What is my username?
    Your username is provided in your subscription notice email. If you re not able to find it, you can retrieve your username by going to the member’s login page, clicking on “Username and Password” at the top of the screen and entering your email address where indicated. The login page is here: http://members.portseasurf.com.au/. We encourage members to change the system-generated username and password to something that is easier to deal with.
  • I have entered my username and password but the website tells me they are invalid. What should I do?
    Usernames and passwords are case-sensitive and it can be very difficult to differentiate between certain characters such as l, 1, I and 0 and O. The easiest way around this is to copy your username and password from the email you received and paste it into the password field. Be careful not to copy and paste in extra spaces before or after your username or password. Alternatively, you can copy your username and password into an editable document and change to a serif font like Courier New. After logging in, we recommend you change your username and password to something that is easy for you to deal with.
  • My email address has changed. How can I update my email address?
    When you have logged on to the member home page you can change your email address by selecting “Profile”, scrolling down to the email field and entering your updated email address.
Subscription Notices
Subscription Types
Family Memberships
Payments
  • I have logged in but I cannot see my invoice. What should I do?
    The invoice for your subscription is sent only to the Primary member of your family membership. If you log in with the username and password for any non-primary member of your family membership, you will not be able to see your invoice. Please log in using the username and password for the member to whom the subscription notice was sent.
  • I have logged in and I can see multiple invoices. What should I do?
    If you see more than one invoice in your inbox, that indicates that there are subscriptions still outstanding from previous seasons. Please pay the oldest subscription first. If you wish to discuss previous seasons’ subscription with the club, please contact us at support@portseasurf.com.au
  • Why does the website not respond when I submit my payment?
    If the web page appears to hang, it is probably because you are using an Apple device with Safari as your web browser. Unfortunately our website is not compatible with Safari so we recommend Chrome, which can be downloaded for all devices here: https://www.google.com/chrome/. Occasionally we have had reports of members also having problems with Microsoft Explorer. The remedy here is the same: install Chrome.
  • How can I tell if my payment has gone through?
    If your payment was successful, you should see an acknowledgement screen and you will receive a receipt via email. You will also see a transaction on the statement from your selected payment option (credit card, PayPal, etc.).
Last Resort